Last Updated:
Introduction
At Valora Property ("we," "us," or "our"), we value your privacy and are firmly committed to protecting the personal information you choose to share with us. This Privacy Policy ("Policy") describes the types of information we collect from visitors, prospective clients, investors, and other users of our website (the "Site"), how that information is used, the circumstances under which it may be shared, and the rights available to you in relation to your personal data.
By accessing or using our Site, submitting information through any of our forms, or otherwise communicating with us, you acknowledge that you have read and understood the practices described in this Policy. We encourage you to read it carefully and to contact us with any questions or concerns.
1. Information We Collect
We collect information in several ways, depending on how you interact with us:
Information You Provide Directly. When you complete a contact form, request a brochure, register for a newsletter, schedule a property viewing, submit an investment inquiry, or otherwise communicate with us, you may voluntarily provide personal information including your full name, email address, telephone number, country of residence, nationality, preferred language, property preferences, budget range, and the content of any messages or inquiries you choose to send.
Information Collected Automatically. When you visit the Site, certain technical information is collected automatically through cookies, server logs, and similar technologies. This may include your IP address, approximate geographic location, device type, operating system, browser type and version, referring website, pages viewed, time spent on the Site, click patterns, and other browsing behavior. This information helps us understand how visitors engage with our content and supports the ongoing improvement of our digital services.
Information from Third Parties. We may occasionally receive information about you from authorized partners, marketing platforms, real estate portals, or referral sources, where you have consented to such sharing or where it is otherwise permitted by law.
2. How We Use Your Information
We use the personal data we collect for legitimate business purposes, including but not limited to:
Responding to your inquiries, requests, and questions in a timely manner
Providing you with information, brochures, and updates about our properties, projects, and services
Arranging property viewings, consultations, and meetings with our advisors
Sending newsletters, promotional materials, and event invitations where you have opted in to receive them
Personalizing your experience on the Site and tailoring content to your interests
Analyzing usage patterns to improve the design, functionality, and performance of the Site
Conducting internal research, reporting, and business analytics using aggregated and anonymized data
Complying with applicable legal, regulatory, and contractual obligations
Detecting, preventing, and addressing fraud, security incidents, and unauthorized activity
Valora Property does not sell, rent, or trade your personal information to any third parties for their independent marketing purposes.
3. Legal Basis for Processing
Where applicable law requires us to identify a legal basis for processing your personal data, we rely on one or more of the following: your consent (which you may withdraw at any time), the necessity of processing for the performance of a contract or to take pre-contractual steps at your request, our legitimate business interests (provided these are not overridden by your rights and freedoms), and compliance with our legal obligations.
4. Cookies and Tracking Technologies
Our Site uses cookies and similar tracking technologies to enhance functionality, analyze traffic, and deliver a smoother browsing experience. Cookies are small text files placed on your device that allow us to recognize returning visitors, remember your preferences, and gather usage statistics.
We may use the following categories of cookies:
Strictly Necessary Cookies, which are essential for the operation of the Site
Performance and Analytics Cookies, which help us understand how visitors use the Site and identify areas for improvement
Functionality Cookies, which remember your preferences and choices to provide a more personalized experience
Marketing and Advertising Cookies, which may be used to deliver content relevant to your interests, where permitted
You can control or disable cookies through your browser settings at any time. Please note that refusing certain cookies may affect the functionality of the Site and your overall user experience.
5. Data Protection and Security
We take the security of your personal information seriously and have implemented reasonable administrative, technical, and physical safeguards designed to protect against loss, misuse, unauthorized access, disclosure, alteration, and destruction. These measures include encrypted data transmission where appropriate, restricted access controls, secure storage practices, and regular review of our security protocols.
However, no method of transmission over the internet or electronic storage is entirely secure. While we strive to protect your information using commercially reasonable measures, we cannot guarantee absolute security. You are encouraged to take your own precautions when sharing information online, including using strong passwords and keeping your devices secure.
6. Third-Party Service Providers
To deliver our services efficiently, we engage trusted third-party service providers who assist with website hosting, email communications, analytics, marketing automation, customer relationship management, and similar functions. These partners are granted access to personal data only to the extent necessary to perform their contracted services and are required, by agreement, to handle such data responsibly, maintain appropriate security measures, and process it solely for purposes defined by Valora Property.
We do not authorize our service providers to use or disclose your personal information except as necessary to perform services on our behalf or to comply with legal requirements.
7. Data Retention
We retain personal information for as long as necessary to fulfill the purposes outlined in this Policy, to comply with our legal, regulatory, accounting, and reporting obligations, to resolve disputes, and to enforce our agreements. When personal data is no longer needed, we will securely delete, anonymize, or otherwise dispose of it in accordance with applicable laws and our internal data retention practices.
8. Your Rights
Subject to applicable law, you have the right to:
Request access to the personal data we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal data, subject to certain legal exceptions
Object to or restrict the processing of your personal data in certain circumstances
Request the portability of your data to another service provider where technically feasible
Withdraw consent at any time for processing activities that are based on your consent
Lodge a complaint with the relevant data protection authority in your jurisdiction
To exercise any of these rights or to make a privacy-related inquiry, please contact us at hello@valora-property.com. We will respond to your request within the timeframes required by applicable law and may need to verify your identity before fulfilling certain requests.
9. International Visitors and Cross-Border Transfers
Our Site is operated from Dubai, United Arab Emirates, and the personal information we collect is primarily processed within the UAE. By using this Site from outside the UAE, you understand and agree that your personal data may be transferred to, stored, and processed in jurisdictions that may have different data protection standards than those of your home country.
Where personal data is transferred internationally, we take appropriate steps to ensure that such transfers comply with applicable laws and that your information continues to receive an adequate level of protection through legal safeguards, contractual commitments, or recognized transfer mechanisms.
10. Children's Privacy
Our Site and services are intended for individuals who are at least eighteen (18) years of age. We do not knowingly collect personal information from minors. If we become aware that personal data of a minor has been collected without verifiable parental consent, we will take prompt steps to delete such information.
11. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our business operations, technology, legal obligations, or industry practices. The most current version will always be posted on this page, with the "Last updated" date revised accordingly. We encourage you to review this Policy periodically to stay informed about how we are protecting your information. Continued use of the Site after any changes constitutes your acceptance of the revised Policy.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, our data practices, or the personal information we hold about you, please contact us at:
Email: hello@valora-property.com
We are committed to working with you to address any privacy-related matters promptly and transparently.
